Last Updated: 8/29/2025
1. Overview
FlowHiveCRM LLC ("Company," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://flowhivecrm.com/home or otherwise use the Platform and Services as described in our Terms of Services and that you may provide in electronic messages to us.
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.
We may change this Privacy Policy at any time, at our discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.
This Privacy Policy is subject to and governed by our Terms of Service. The Services are part of the Platform and are described further in the
Terms of Service.
2. The Types of Information We Collect and How We Collect It
We may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively "Information").
"Personal Information" refers to data by which you may be personally identified, such as name, email address, company name, job title, telephone number, and billing information.
"Non-Personal Information" means data that is about you but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.
We collect Information:
Directly from you when you provide it to us. When you subscribe to our services, create an account, make a purchase, or request information from us, we will ask for things like your name, contact, billing, and account information to fulfill your request.
From third parties. We obtain information through partners, vendors, suppliers, and other third parties. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us.
Automatically as you navigate through the Platform. We collect information about how you interact with the Platform through the use of cookies, pixel tags, and similar technologies. Please view our separate Cookies Policy for more information.
3. How We Use Personal Information
We use Personal Information that we collect about you or that you provide to us for the following purposes:
For Platform Functionality and Development
We use information to provide, offer, and personalize the Platform and Services. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels, diagnose problems, and provide security features.
Important: We do NOT retain Personal Information to develop, improve, or train generalized AI or machine learning models, including user data provided via third party APIs.
For Customer Support and Platform Updates:
We use information to provide you with customer support, platform updates, and to verify eligibility for promotional offers.
For Business Operations:
We use information to operate our business, including accounting, auditing, billing, reconciliation, and collection activities. We also use Personal Information to contact you about our services in accordance with your communications preferences.
For Communication:
We use contact information to send service-related messages, respond to customer service requests, provide security updates, and send marketing materials in accordance with your communication preferences.
For Advertising and Marketing:
We may use Personal Information to provide personalized content and to study the effectiveness of advertising and marketing campaigns.
For Statistical Purposes
We may compile platform statistics to help us understand, anticipate, and respond to user needs.
4. How We Protect Your Information
The Platform is designed to provide reasonable administrative, technical, and organizational security measures to protect your Personal Information against unauthorized access, alteration, use, or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them.
No technology or data transmission can be guaranteed to be 100% secure. If you believe that your interaction with us is no longer secure, please immediately notify us using the contact information below.
5. When We Share Your Information
We work with affiliates, suppliers, and business partners to provide our Platform and Services. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes consistent with this Privacy Policy.
We may disclose Personal Information:
- With Service Providers who require Personal Information to provide contracted services
- With Partners for joint marketing, promotions, or research studies
- For Advertising and Marketing with third-party partners to deliver personalized content
- For Legal Compliance when required by law or to protect our rights
- For Business Transactions such as mergers, acquisitions, or asset sales
- With Your Consent for any other purpose you authorize
Important: We do NOT sell your Personal Information for monetary compensation. We do NOT share your phone number or opt-in consent with third parties unless we've received your express written consent.
6. Information From Children
We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected Personal Information from a child under 16, we will take steps to delete the information as soon as possible. If you become aware that Information of a child under 16 has been provided, please contact us immediately.
7. Links to Other Websites and Services
We are not responsible for the privacy practices of websites or services linked to or from the Platform. This Privacy Policy does not address third-party practices, and we encourage you to review the privacy policies of any third-party sites you visit.
8. Do Not Track
Some browsers incorporate a "Do Not Track" (DNT) feature. At this time, our Platform does not respond to DNT signals.
9. Your Privacy Rights
Depending on where you live, you may have rights to request access, corrections, or deletion of your personal data and make choices about marketing materials you receive.
General Rights:
- Access - Request access to your Personal Information
- Correction - Request correction of inaccurate Personal Information
- Deletion - Request deletion of your Personal Information
- Portability - Request a copy of your Personal Information
- Marketing Opt-out - Choose not to receive marketing communications
For California Residents (CCPA):
California residents have additional rights under the California Consumer Privacy Act, including the right to know what Personal Information is collected and how it's used, and the right to opt-out of the "sale" of Personal Information.
For European Residents (GDPR):
If you are in the European Economic Area or the United Kingdom, you have additional rights under the GDPR, including the right to object to processing and the right to data portability.
10. International Data Transfers
We may transfer your Personal Information between different countries to operate efficiently and improve performance. We will process your Personal Information in accordance with this Privacy Policy and comply with applicable laws wherever we transfer it.
11. Data Retention
We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information and the potential risk of harm from unauthorized use or disclosure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
To ask questions about this Privacy Policy and our privacy practices, contact us at: